Cancellation and Refund Policy

Last Updated: January 26, 2026

dropitto.us is a product of Mtner LLC

1. Overview

At dropitto.us, a product of Mtner LLC, we provide flexible subscription management. You can cancel or change your plan at any time without penalty.

2. Free Plan

Our free plan is available to everyone with no credit card required. You can use the free plan indefinitely with no commitment.

3. No Refunds Policy

All subscription payments are final and non-refundable. We do not offer refunds, partial refunds, or prorated refunds for any reason, including:

• Unused time in your billing period
• Dissatisfaction with the service
• Lack of usage during your subscription period
• Plan downgrades or cancellations

We encourage you to start with our free plan to evaluate the service before subscribing to a paid plan.

4. Cancellation

You may cancel your subscription at any time through your account settings with no cancellation fees. Upon cancellation:

• You will retain full access to paid features until the end of your current billing period
• No further charges will be made to your account
• Your account will automatically downgrade to the free plan at the end of the billing period
• Your files and data will remain accessible according to the free plan's retention policy

You can cancel at any time without contacting support by visiting your account settings.

5. Plan Changes

You can upgrade or downgrade your subscription plan at any time:

• Upgrades: Take effect immediately. You will be charged the prorated difference for the remainder of your current billing period, then the full amount at your next renewal.
• Downgrades: Take effect at the end of your current billing period. You will continue to have access to your current plan's features until then.

6. Billing Errors

If you believe you have been charged in error (such as a duplicate charge or a charge after cancellation), please contact us immediately. We will investigate all billing error claims and issue corrections or refunds only for verified billing mistakes.

Valid billing errors include:

• Duplicate charges for the same billing period
• Charges made after a confirmed cancellation
• Incorrect charge amounts that don't match the published pricing

7. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in immediate suspension or termination of your account and loss of access to all files and data.

Please contact our support team first to resolve any billing concerns before initiating a chargeback with your payment provider.

8. Account Termination

If your account is terminated for violation of our Terms of Service, you will not be eligible for any refund of prepaid fees.

9. Payment Processing

All payments are processed by Paddle, our merchant of record. Payment processing fees are non-refundable. For questions about payment processing, please refer to Paddle's terms and policies.

10. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after changes constitutes acceptance of the modified policy.

11. Contact Information

If you have questions about this policy or need help managing your subscription, please contact our support team through your account dashboard or our official support channels.